Panther Warehousing has produced an app designed to cut losses that result from late deliveries.
Managing director Colin McCarthy, said: “Previously we were having trouble reaching customers by phone – people are busy, many are at work or travelling, or are in situations where they don’t want to take a phone call.
“With the app, they get a message telling them their item has been ordered and if they can’t answer straightaway it is easy for them to use the app later to arrange delivery at a time convenient to them.”
Nearly three-quarters of deliveries were successfully arranged with no follow-up phone calls needed and initial contact rising from just 20 per cent to nearly 80 per cent.
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